Privacy Policy

This Privacy Policy explains how Imperial Laundry Group LLC DBA Las Vegas Appliance Repair ("Las Vegas Appliance Repair," "we," "us") collects, uses and protects information when you visit lasvegasappliance.repair, contact us, or use our appliance repair services. Las Vegas Appliance Repair is a DBA (doing-business-as name) of Imperial Laundry Group LLC, a Nevada limited liability company.

Information we collect

Information you give us. When you request service by phone, text or our online form, we collect what you provide, such as:

• Your name, phone number, email address and ZIP code
• The appliance, brand and problem you describe
• Property type, preferred contact method and preferred appointment time
• Your service address and scheduling details when we book a visit
• Whether you agreed to receive text messages, and when

Information collected automatically. Like most websites, we use Google Analytics to understand how visitors use the site (pages viewed, device and browser type, approximate location, and how you arrived). It uses cookies and similar technology. We do not use this information to identify you personally.

How we use your information

• To respond to your service request and schedule appointments
• To diagnose and repair your appliance and provide estimates and invoices
• To send appointment confirmations, reminders, technician updates and follow-ups, including by text message if you opted in
• To answer questions and provide customer support
• To keep business records, handle warranty requests and meet legal obligations
• To improve our website and services

Text messaging (SMS)

If you opt in, Las Vegas Appliance Repair will send text messages about your appointments and service, such as confirmations, reminders, arrival updates and follow-up on a repair. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also call us at (702) 766-6454.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with service providers that help us deliver messages (such as our phone and messaging provider), and only for that purpose.

Agreeing to receive texts is not a condition of receiving service. See our Terms & Conditions for the full messaging terms.

How we share information

We do not sell or rent your personal information. We share it only:

• With service providers that help us run the business, such as our customer-records system (HubSpot), phone and messaging provider, website host, analytics provider and payment processor, who may use it only to provide services to us
• With parts suppliers or manufacturers when needed to order parts or process a warranty claim for your appliance
• With a landlord or property manager when they arranged or are paying for the repair
• When required by law, or to protect our rights, our customers or the public
• As part of a sale or transfer of the business, under this same policy

Cookies and analytics

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout. The site works without cookies.

How long we keep information

We keep service and customer records for as long as needed to provide service, honor warranties, and meet tax and legal requirements, and then delete or de-identify them.

Security

We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections and access limited to people who need it. No method of transmission or storage is completely secure, but we work to protect what you share with us.

Your choices

• Texts: reply STOP to any message to stop texts
• Email: use the unsubscribe link or contact us
• Access, correction or deletion: contact us and we'll respond within a reasonable time, subject to records we must keep by law
• Nevada residents: we do not sell covered information as defined by Nevada law (NRS 603A). You may still send a request about the sale of your information to the email below.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. Material changes will be posted on this page.

Contact us

Imperial Laundry Group LLC DBA Las Vegas Appliance Repair
Phone: (702) 766-6454
Email: info@lasvegasappliance.repair
Website: lasvegasappliance.repair