Terms & Conditions

These Terms & Conditions apply to your use of lasvegasappliance.repair and to appliance repair services provided by Imperial Laundry Group LLC DBA Las Vegas Appliance Repair ("Las Vegas Appliance Repair," "we," "us"). Las Vegas Appliance Repair is a DBA (doing-business-as name) of Imperial Laundry Group LLC, a Nevada limited liability company. By using the website, requesting service, or opting in to text messages, you agree to these terms.

SMS / text messaging terms

• Program: Las Vegas Appliance Repair appointment and service notifications
• What you'll receive: appointment confirmations and reminders, technician arrival updates, repair status and parts updates, estimates and invoices, and follow-up about your service. We do not send marketing texts unless you separately agree to them.
• How you opt in: by checking the text-message consent box on our service request form, or by texting us first or asking us to text you
• Message frequency varies based on your service and appointments
• Message and data rates may apply. Check your mobile plan for details.
• To opt out, reply STOP to any message. You'll receive one confirmation and no further texts unless you opt in again. You can also call (702) 766-6454.
• For help, reply HELP, call (702) 766-6454, or email info@lasvegasappliance.repair
• Consent to receive texts is not a condition of receiving service
• Carriers are not liable for delayed or undelivered messages
• Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Service requests and appointments

Submitting a request through the website does not guarantee an appointment time. We will contact you to confirm scheduling. Appointment times are arrival windows and can change because of earlier jobs, traffic or parts availability; we'll let you know if your time needs to change.

Please make sure an adult (18+) is present, the appliance is accessible, and the work area is safe. Let us know about pets, gate codes or parking instructions in advance. If you need to cancel or reschedule, please contact us as early as possible.

Diagnostic fee

A $75 diagnostic fee applies to each service visit to diagnose an appliance. The diagnostic fee is waived if you approve the repair we recommend. If you decline the repair, the diagnostic fee applies.

Estimates and payment

After diagnosing the problem, we'll explain the repair and give you the price before any repair work begins. Repairs are only performed with your approval. If parts must be ordered, we'll tell you the expected timing. Payment is due when the work is completed unless we've agreed otherwise in writing, for example with a property-management account.

90-day repair warranty

Repairs we perform are covered by a 90-day warranty from the date of the repair. If the same problem we repaired comes back within 90 days, contact us and we'll return to inspect it and make it right.

The warranty does not cover:

• Different or unrelated problems with the appliance
• Damage from misuse, accidents, power surges, water or pest damage, or improper installation
• Repairs or changes made by anyone other than Las Vegas Appliance Repair after our visit
• Parts or appliances supplied by the customer
• Cosmetic issues, or normal wear of parts we did not replace

Appliance condition and limits

Older or heavily worn appliances may have more than one problem, and some repairs aren't worth the cost; we'll tell you when we think that's the case. If a part is unavailable or a repair turns out not to be practical, we'll explain your options. We are not responsible for pre-existing damage, hidden defects, or conditions such as water lines, gas lines, electrical supply, venting or flooring that are outside the appliance itself.

Limitation of liability

To the extent allowed by law, our total liability for any claim related to our services is limited to the amount you paid for the service involved, and we are not liable for indirect or consequential losses such as spoiled food, lost income or laundromat downtime. Nothing in these terms limits rights you have under Nevada law that cannot be waived.

Use of this website

The website's content is for general information and is not a substitute for a professional diagnosis. If you smell gas, leave the area and call your gas utility or 911 before anything else. You agree not to misuse the website or submit false information. Content, photos and logos on this site belong to Imperial Laundry Group LLC and may not be copied without permission.

Governing law

These terms are governed by the laws of the State of Nevada. Any dispute will be handled in the courts of Clark County, Nevada.

Changes to these terms

We may update these terms from time to time. The effective date at the top shows when they last changed.

Contact us

Imperial Laundry Group LLC DBA Las Vegas Appliance Repair
Phone: (702) 766-6454
Email: info@lasvegasappliance.repair
Website: lasvegasappliance.repair